Reference

Terms for your India account

Our Terms & Conditions set the rules for opening your India account, using UPI, Paytm, PhonePe or Google Pay, and entering games such as Lightning Roulette or Crash…

India account rulesUPI wallet clausesLocal law wordingSupport contact paths
lunabet Terms for your India account
CONTACT ROUTES

Help paths for terms questions

If a clause is unclear, contact us before you act on it. Our support team can explain where a term sits in the agreement, what document…

Account terms chat Use live chat when you need a clause explained against your account activity.
Wallet query email Email support when your UPI, Paytm, PhonePe, or Google Pay record needs a closer…
Identity check help If the terms require identity or payment proof, contact the verification queue.
RECORD CARE

How we manage terms records

The Terms & Conditions are backed by account records, payment references, cookie choices, device signals, and support conversations.

Account data use

We use your account details to apply the Terms & Conditions, confirm eligibility, connect wallet entries, and answer support requests.

Cookie choices

Cookies help us keep sessions active, remember consent choices, and detect unusual account access.

Security checks

When a login, withdrawal, or payment change looks unusual, the terms allow us to ask for extra confirmation.

Record retention

We keep records only for account operation, dispute handling, security, and legal needs.

Correction requests

You can ask us to correct account details linked to the Terms & Conditions.

Terms changes

When we update the Terms & Conditions, we publish the changed wording on this page.

Terms questions before you join

This FAQ explains how our Terms & Conditions affect your account, wallet, access, records, and support requests. It is written for quick reading before you join or before you raise a query. The agreement on this page remains the source for account decisions, so use these answers as plain-language help and contact us if your situation involves a payment dispute, identity check, or access question.

Yes. You must accept the Terms & Conditions before opening or using an account. They set the account rules, wallet handling, eligibility checks, support process, and what happens if the agreement is breached.

Access depends on local law and is available where local law permits. If your location does not allow access, we may restrict account use, cancel pending actions, or ask for location-related confirmation.

If a UPI payment is disputed, the terms allow us to pause the related wallet entry while we check references. We may ask for the UPI ID, bank record, screenshot, and account email.

Yes. We can update the Terms & Conditions when account rules, security checks, payment handling, or legal requirements change. The current wording appears on this page, and continued account use means acceptance.

An account may be closed if the terms are breached, identity proof fails, payment ownership cannot be confirmed, or local law restricts access. Any remaining wallet review follows the applicable clauses.

We keep account details, payment references, login records, consent choices, support messages, and dispute files when needed to apply the terms. Retention depends on legal needs, security checks, and unresolved wallet matters.

Contact support with your account email, the record you want corrected, and proof showing the correct detail. We will check the request against the Terms & Conditions before changing the account record.